FAQ | Florence Factory

General Questions

Q: What is Florence Factory?
A: Florence Factory is a curated shop and lifestyle brand located in the heart of Florence, showcasing exceptional handmade crafts, jewelry, fashion, and accessories from local artisans. Think of it as your stylish friend who always knows where to find the hidden gems.

Q: Where is Florence Factory located?
A: We’re conveniently located at via dei Neri 6/8 R, near Santa Croce and just a few steps from iconic landmarks like Palazzo Vecchio and the Ponte Vecchio. Drop by—no queue necessary.

Products & Artisans

Q: What kind of products does Florence Factory offer?
A: We offer carefully selected handcrafted products including jewelry, fashion, ceramics, leather goods, textiles, and accessories—all created by skilled Florentine and Tuscan artisans.

Q: Do you sell your products online?
A: Absolutely. Explore our curated selection of handmade Florentine treasures at our online shop.

Q: How do you select your artisans?
A: We personally scout and collaborate with artisans who embody the spirit of Florence: exceptional quality, traditional techniques, and contemporary design. Only the most talented hands make the cut.

Q: Can I request a custom or personalized product?
A: Yes! Because we work directly with artisans, many of our pieces can be customized or adjusted on request. Whether it’s resizing a ring or modifying a textile detail, we’ll do our best to make it yours.

Shopping & Shipping

Q: Does Florence Factory ship internationally?
A: Yes, we ship our handmade treasures worldwide. Florence in your mailbox? Done.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and contactless payments. Shopping made effortlessly chic.

Q: Can I return or exchange an item?
A: Of course. We accept returns and exchanges within 14 days of receipt, provided items are in original condition. Artisan goods deserve loving homes.

Florence Insider Tips

Q: Where should I eat and drink in Florence without waiting in line?
A: Our insider guides have you covered. From quiet rooftop bars to cozy cafés without the crowds, we share local-approved spots on our blog.

Q: What are some must-do experiences in Florence?
A: Beyond museums and monuments, experience Florence by visiting artisanal studios, joining cooking classes, exploring hidden gardens, or simply enjoying aperitivo with locals. Check our curated recommendations regularly.

Visiting Florence Factory

Q: Do I need to book an appointment to visit Florence Factory?
A: No appointment needed—drop in anytime. We promise: no queues, just charm.

Q: Can I meet the artisans in-store?
A: Occasionally, yes! We host special events where you can meet our artisans, see live demonstrations, and gain a deeper appreciation of Florentine craftsmanship. Follow our social media and newsletter for updates.

Collaborations & Press

Q: How can I collaborate with Florence Factory?
A: We’re always excited to collaborate. Reach out via our contact form or email info@florencefactory.it. Creative minds welcome.

Q: I’m from the press; whom do I contact?
A: For press inquiries, please email info@florencefactory.it. We’d love to chat.